Shipping policy

Saint Order clothing is printed, and our caps are embroidered, after you order. Production usually takes 2–5 business days. Shipping follows production, so this is not the total delivery time. Busy periods, stock shortages and customs processing can affect timing.

Destinations and delivery charges

We accept orders only for destinations available at checkout. Standard shipping to South Africa is R249 per order. International destinations are not yet open for orders; available destinations and their charges will be shown before payment when international sales begin.

Charges are in South African rand. Your order total and delivery charge are displayed before payment. Availability may differ by product or delivery address. Delivery timing depends on the item, shipping service and destination. Production time is separate from the time your parcel spends in transit.

For South Africa, the current planning estimate is 2–5 business days for production plus 8–14 business days in transit, approximately 10–19 business days in total. These are estimates, not guaranteed dates, and customs delays or stock shortages can extend them.

Items in the same order may arrive in separate parcels. We will provide tracking information when your items ship. If an item is unavailable or we cannot meet the agreed timing, we will contact you promptly with the available options, including cancellation and a refund where required. We will seek your agreement to a revised date when the law requires it. Your rights concerning late delivery or a refund remain in place.

Import charges

Your order may be produced outside South Africa and imported for delivery. The R249 shipping charge covers delivery only; it does not include customs duties, import VAT or carrier clearance fees. For these imported orders, the recipient is responsible for applicable import charges billed by the carrier or customs authority unless checkout expressly states that those charges are included. The amount depends on the goods, their value, origin and customs assessment. Any taxes collected by Saint Order are shown before payment. These import charges are separate from our South African VAT-registration status.

Delivery help

Check your delivery address before paying. If a correction is needed, email support@saintorder.com immediately. We will try to help, although an order already in production or transit may not be changeable. Any additional charge will be explained before you agree to it.

For a missing, damaged or delayed parcel, email support@saintorder.com with your order number. We will investigate and provide the remedy you are entitled to. Tracking marked “delivered” does not by itself remove your consumer rights.